Welcome to the official website of 13 Silver Taxis Mel. By using our website, app, or any of our services, you agree to follow the Terms & Conditions listed below. These terms are designed to ensure a safe, clear, and fair experience for all customers.
1. Overview
These Terms & Conditions outline the rules for booking, using, and accessing our taxi services.
We may update these terms at any time, and any changes will take effect once published on this page.
2. Use of Our Services
When booking or using our services, you agree that:
- All details you provide are accurate and complete.
- You will not misuse our booking system or cause disruptions.
- You understand that real-time conditions may affect arrival time and service availability.
Our drivers and support team reserve the right to refuse service if safety concerns arise.
3. Booking & Confirmation
Booking Methods
You can book a ride through:
- Our website
- Our mobile app
- Phone bookings
Confirmation
A booking is confirmed only after you receive a ride confirmation message or notification.
Estimated arrival times are provided as guidance and may vary due to:
- Traffic
- Weather
- Driver availability
- Road conditions
4. Fares & Payments
Fare Estimates
Any price estimate is based on standard routes and conditions. Final charges may vary due to:
- Traffic delays
- Waiting time
- Special requests
- Route changes
- Toll or parking fees
Payment Methods
We accept several secure payment options.
If payments are processed through third-party providers, any technical issues on their end are not our responsibility.
5. Cancellations & No-Shows
Customer Cancellations
You may cancel a booking; however, cancellation rules may apply depending on:
- Time remaining before pickup
- Driver dispatch status
- Peak hour conditions
No-Show Policy
If a driver arrives at the pickup point and the passenger is not present within a reasonable time, the booking may be marked as a no-show, and charges may apply.
6. Passenger Responsibilities
Passengers are expected to:
- Provide accurate pickup and drop-off details
- Allow adequate travel time, especially for airport transfers
- Ensure all belongings are collected before leaving the vehicle
- Follow safety instructions given by the driver
We are not responsible for items left behind in the vehicle.
7. Service Limitations
While we aim to provide reliable and timely service, certain factors are beyond our control, including:
- Road closures
- Severe weather
- Heavy traffic
- Unexpected technical issues
We are not liable for delays, missed flights, or losses caused by factors outside our direct control.
8. Conduct & Safety
To ensure a safe environment:
- Abusive or unsafe behaviour toward drivers will not be tolerated
- Damage to the vehicle caused by a passenger may result in additional charges
- Drivers may end the trip if they feel unsafe
9. Third-Party Links
Our website may contain links to other websites for convenience. We do not control or take responsibility for the content, privacy practices, or services of external sites.
10. Privacy & Data Use
Any personal information shared during the booking process is handled according to our Privacy Policy.
We do not sell or misuse customer data.
11. Changes to Terms
We may update or revise these Terms & Conditions at any time.
All updates will appear on this page, and continued use of our services means you accept the latest version.
12. Contact Us
For questions or concerns about these Terms & Conditions, please reach out through the contact details listed on our Contact page.
