At 13 Silver Taxis Mel, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when using our website, mobile app, or taxi services.
1. Overview
We collect information only when necessary to provide and improve our services. By using our website or booking a ride, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect two types of information:
a. Personal Information
This may include:
- Name
- Phone number
- Email address
- Pickup and drop-off locations
- Payment and billing details
- Any information you provide when contacting our support team
b. Usage Information
This includes non-personal data such as:
- Device type
- Browser details
- Pages visited
- App usage data
- General location (when allowed by device settings)
3. How We Use Your Information
We use your information to:
- Process and confirm bookings
- Provide real-time ride updates
- Improve customer support
- Enhance our website and app performance
- Ensure safety and service reliability
- Send important notifications related to your ride
- Manage payments and invoicing
We do not use your personal information for unrelated marketing without your permission.
4. Sharing of Information
Your information may be shared only in the following situations:
- With drivers to complete your ride
- With payment processors for secure transactions
- With service partners who help maintain our technology and systems
- If required by law, such as for safety, legal requests, or government requirements
We do not sell, rent, or trade your personal information.
5. Cookies & Tracking Tools
Our website and app may use cookies and similar technologies to:
- Improve user experience
- Remember preferences
- Track performance
- Help us understand how visitors use our site
You may adjust your browser settings to block cookies, though some features may not function properly.
6. Data Security
We take several steps to protect your data, including:
- Secure servers
- Encrypted payment systems
- Access controls
- Regular system checks
While we work to keep your information safe, no electronic system is completely free from risk.
7. Your Rights
Depending on local laws, you may:
- Request access to your personal information
- Ask for corrections to inaccurate details
- Request deletion of your data (where applicable)
- Withdraw consent to certain data uses
To make such requests, contact us using the details on our Contact page.
8. Retention of Information
We keep your information only for as long as needed to:
- Provide our services
- Resolve disputes
- Meet legal obligations
- Maintain accurate business records
After this period, your information is securely deleted or anonymised.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their individual privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Whenever changes are made, the updated version will be posted on this page.
Using our services after updates means you accept the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out through the contact details listed on our Contact page.
